Right of Withdrawal

This is a courtesy translation. Only the German version is legally binding.

See the German version

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. Where you have ordered several goods in one order and they are delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the last item.

To exercise your right of withdrawal, you must inform us (Al-Hanaa Rösterei, owner Walid Kurhabi, Hauptstraße 130-134 / Haus 12, 04416 Markkleeberg, Germany, email: info@alhanaa.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at https://www.alhanaa.de/en/withdraw-from-contract/. If you use this online function, we will send you without undue delay, on a durable medium (e.g. by email), a confirmation of receipt stating the content of your withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To:

Al-Hanaa Rösterei
Owner: Walid Kurhabi
Hauptstraße 130-134 / Haus 12
04416 Markkleeberg
Email: info@alhanaa.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

(*) Delete as appropriate.

Last updated: 24 October 2026 · Version 2026-10-24.1